I am sharing another individual post outlining my ongoing experiences and I am bringing the receipts. The Paws for Hope Better Together program Board of Directors tends to fabricate, lie, manipulate, and try to change dates and times; that is why I am posting receipts to prove that I am not lying. I am telling the truth, and it is disgusting what is going on in this program. I am able to express my feelings, my emotions, my thoughts, and my experiences that I have or had while being enrolled in the program. This stuff needs to be talked about. It needs to be talked about because there are people making very, very big donations to this program, and this program is not what it perceives to be online.
The Waiting Game
It started when I reached out to staff member Cassie Preston regarding my 13-year-old senior dog. My senior dog requires a special diet specifically Urinary SOS food which is absolutely medically necessary.
After I reached out, it took Cassie a week to finally get back to me with a phone call. I had called her, left voicemails, and she would only briefly send a sporadic email here or there, but nothing concrete. She mentioned she would try to find a volunteer to help, which I greatly appreciated at the time, but as it dragged on for nearly a week with no answers, I had to take action.
Let me be perfectly clear: she only got back to me because I finally contacted the board members and added them to the email correspondence. If I had never added them to that email chain, she never would have called me. It would have just continued on, and I probably would have been left waiting two or three weeks for a response.
The Attitude and The "Fix"
Funny enough, the moment I added the board members, I automatically got a phone call. Instead of an apology for the delay, I got nothing but attitude from Cassie Preston. She demanded to know why I was adding the board members, calling it "unnecessary," and just went off on me.
During this call, it was suggested that I could just have an Uber pick up the dog food and treats from the Scottsdale Veterinarian Clinic. I agreed immediately. I had absolutely no problem paying for the Uber or the food, and I asked her how I should e-transfer the funds whether it should go to the program or directly to the clinic.
Her response? Oh, don't worry about it. Kathy Powelson has gone ahead and paid for it."
Of course she did. Whenever they mess up, Kathy Powelson steps in to pay for it. She doesn’t do this out of the kindness of her heart or for the benefit of the animal or the owner. She does it purely for damage control to build up her character and make herself look good when they are at fault and I how many times I heard Kathy Powelson say we have unlimited funds.
In fact, from 2021 to 2026, they have only helped me three times in total, and it was never out of good faith. Every single time was solely because they messed up. The first time was for my senior dog's dental surgery. I made it very clear in an email that I had a strict budget and could not go over that set amount. They assured me, saying, "No worries, we won't go over it." But they did, which meant they had to step in and cover the difference. The second time was following the Board of Directors incident that happened on June 1st. After that conversation where Kathy threatened me, she suddenly stepped in and paid for antibiotics and probiotics. And now, this food situation makes it the third time. Being enrolled in the Paws for Hope Better Together program for five years and only receiving help three times—and only as damage control for their own mistakes—is completely unacceptable.
The Neglect of a 13-Year-Old Senior Dog
When I confronted Kathy Powelson about making my senior dog wait a week for her specialized food, she had the nerve to tell me, It wasn't a week its called screenshots.
The screenshots I am attaching below prove otherwise. They clearly show the date I first contacted Cassie Preston and the date the food situation was finally dealt with.
What is truly horrifying here is the blatant neglect. Not once did Kathy Powelson or Cassie Preston show a single ounce of concern for my 13-year-old senior dog. Not one question was asked about how much food she had left. What if she had completely run out? What if she went the entire weekend with nothing to eat? They showed zero concern for her welfare, her diet, or whether it was an emergency.
A Broken System
This is just one pure example of the neglect going on at the Paws for Hope Better Together program. They aren't just neglecting the clients; they are neglecting the animals.
People donate to this cause believing it helps disabled community members who are entitled to supports for their pets, service dogs, and medically necessary animals. Instead, those vulnerable clients get abused, yelled at, and scrutinized. The program twists and manipulates the narrative. Kathy Powelson even tried to gaslight me by claiming I was "putting pressure" on the program.
Whenever they do something wrong and it makes them look bad, they flip the script to make the client look like the problem. But the reality is, they are the problem actions speak loud then words.
Look at how the organization is ran. They don't even have a Human Resources coordinator right now she left too. The turnover rate for staff and board members between 2021 and 2026 is completely unreal. People come and go constantly, and there is a clear reason for that. People don't leave a job where they are valued; they leave when they are treated terribly, overworked, mistreated, or unacknowledged. Something is very wrong in that department.
Don't worry, I got some more stories and thruths to tell and more to come.
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