These are the emails that I received after receiving my dog food, which I talked about.In my previous post about a staff member ***** that made a false report about me in false allegation about me, which I have the recording of the call because I had a feeling that I should record it. Because I've had issues with her in the past. In person and over the phone. So I made the decision to record the call, which I am going to attach the phone Transcript, the phone call and show you that I was not being disrespectful. I was not being rude if I can attach the recording I will try and do that.I don't know how to do it, but i'm gonna try.And figure it out, but for now, i'm going to attach the phone transcript below.
Good afternoon, Scottsdale Vet. Marni
speaking. How can I help you? Yes, hi. This is Laura calling back. I just had Uber come there and pick up my dogs food. You guys gave me the medium-sized bag. She's supposed to have the large bag. Okay, I don't know about that. That was the size that... I don't know. That was put away by someone else. Just one sec, Laura. All right, thank you. Scottsdale Veterinary Hospital, we're working hard to get to your call. Please stay on the line. One of our staff here at Scottsdale... All of our staff here at... Hi, Laura. Thanks for holding. Okay, so apparently it wasn't specified, and apparently Ashley told you she was putting a four kilogram bag aside. So that's what we have, and that's what we gave you. So you need to specify specifically. I did specify. I have it on recording. I specified it. I asked for the large bag, and I have the voicemail from Ashley when I asked her to put this stuff aside for a volunteer, but obviously that didn't happen. And I made sure. I have the voicemail. She called me back and gave me the proper price because she said, oh, I gave you the price of cat food instead of dog food. So I have the voicemail. I asked... What quote? What did she quote you? 30... Hold on one second. I'm just going to double. I think I wrote it down too. Hold on one second. And this is, you're saying this is for a big bag. Yes, because I wanted to last a year and a half, and I just sent Cassie a photo of that. Like, I just spent $17 of my money to make sure that she has a huge bag for the next year and a half so that obviously I'm not bothering hope for pause, and, you know, I don't have to deal with worrying about going back and forth. That's why I asked for a big bag. Not a medium-sized bag, big bag. I confirmed that before I even had Uber. I said, Uber is on the way. I wanna confirm that you have the big bag. Oh no, the medium-sized bag? I said, no, the big bag. Yeah, oh yeah, okay, yep, the big bag. Well, the big bag, that's the one we have. That's the only size you've ever gotten, Laura, so that's what we gave you. No, but I asked for the large bag because we don't wanna go... We don't have the large bag in stock. It's a special order. And we've only ever gotten a two kilogram. We're not talking about previous orders. We're talking about what I wanted this time. Just one moment, Laura. Just one more. Just one moment. Laura, thanks again for holding. Okay, so the four kilogram is the largest bag. It doesn't come in any bigger size. Well, I've been in your guys' clinic and you guys do have bigger bags, like the big size bags, like the ones that are like huge. This is like the medium-sized bag. Laura, the urinary SO small dog, which you got, the largest bag that it comes in is a four kilogram bag. The urinary for large dogs is different, not for small dogs. Four kilo is the biggest bag they have and the biggest bag that they make. We just checked with our supplier company. It doesn't come in any larger bags. Royal Canin does not make a larger bag than four kilos for small dog urinary SO. Yeah, because that's not going to last Zoe a year and a half. That's going to last her probably, I don't even know how long. That just cost me $17 to have that. I could have carried that, you know. Now it's just, I thought there was a big huge bag coming. Well, I'm sorry, that's the largest bag that it comes in. Well, that's not what the conversation was when I had with Ashley last week. Like, I asked specifically. That's not what you had with Ashley? Well, what did Ashley say? I specifically asked her for the largest bag, the biggest bag. That is the largest bag. Okay, all right, thank you. That is the largest bag, Laura, of the one that you've been getting for a Papillon. It's urinary SO small dog. That is the largest bag it comes in. Okay. We can't give you something that they don't make. Okay, thank you. Okay, you're welcome.
The first incident at Scottsdale was about miscommunication and unnecessary stress, and your concern was entirely about Zoe’s health and well-being. You were being open and honest about your feelings, and the staff member responded rudely and arrogantly.
Kathy recognized that Dr. Melissa Stephens and Zoe needed a better relationship with a vet and assigned Dr. Llewellyn, which worked out perfectly I clicked with him immediately, and he has been understanding and professional but now has turned on me as well.
Now Kathy is misrepresenting past situations as complaints against me , ignoring the context: in both cases, your concerns were legitimate, and your behavior was responsible, careful, and focused on Zoe’s care.
The transcript with Marnie shows the same pattern: I was calm, factual, and clearly trying to resolve a practical problem, while the staff member’s attitude created tension.
Kathy is framing your assertiveness and advocacy as “problems”, rather than seeing that you’re advocating for Zoe in a responsible way.
I advise people to go read there reviews i will be leaving a review awarding people that Dr. Melissa Stephens and Marni contributed to a 13-year-old senior dog's medical card and support from the Paws for hope Foundation and its Better Together program my 13-year-old senior dog was terminated due to them now shes left no medical care from paws for hope foundation and paws for hope better together program Marni i have the call recorded and Dr. Melissa Stephens trying to create fear panic to owners with fibromyalgia complex PTSD and severe OCD and saying her jaw well break if she doesn't get medical care then lies and tells the spca oh it's a possibility then I tell you why would you say 2 different things and she just went off I said I have complex PTSD I have severe anxiety Dr. Melissa Stephens says well so do I and proceeds to make complaint to Executive Director Kathy Powelson and then Dr Llewellyn stepped in and this whole time will being at scottstale veterinary in clinic. I never once ever filed a complaint about any staff members being disrespectful and rude. I've had multiple staff members. Be disrespectful and rude to me. And I've never said anything I would never advise anybody to go to this vets. It is pricey, it's expensive. The staff members are rude.
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