These are the emails that I received after receiving my dog food, which I talked about.In my previous post about a staff member Marni that made a false report about me in false allegation about me, which I have the recording of the call because I had a feeling that I should record it. Because I've had issues with her in the past. In person and over the phone. So I made the decision to record the call, which I am going to attach the phone Transcript, the phone call and show you that I was not being disrespectful. I was not being rude if I can attach the recording I will try and do that.I don't know how to do it, but i'm gonna try.And figure it out, but for now, i'm going to attach the phone transcript below.
Good afternoon, Scottsdale Vet. Marni
speaking. How can I help you? Yes, hi. This is Laura Justice calling back. I just had Uber come there and pick up Zoe's food. You guys gave me the medium-sized bag. She's supposed to have the large bag. Okay, I don't know about that. That was the size that... I don't know. That was put away by someone else. Just one sec, Laura. All right, thank you. Scottsdale Veterinary Hospital, we're working hard to get to your call. Please stay on the line. One of our staff here at Scottsdale... All of our staff here at... Hi, Laura. Thanks for holding. Okay, so apparently it wasn't specified, and apparently Ashley told you she was putting a four kilogram bag aside. So that's what we have, and that's what we gave you. So you need to specify specifically. I did specify. I have it on recording. I specified it. I asked for the large bag, and I have the voicemail from Ashley when I asked her to put this stuff aside for a volunteer, but obviously that didn't happen. And I made sure. I have the voicemail. She called me back and gave me the proper price because she said, oh, I gave you the price of cat food instead of dog food. So I have the voicemail. I asked... What quote? What did she quote you? 30... Hold on one second. I'm just going to double. I think I wrote it down too. Hold on one second. And this is, you're saying this is for a big bag. Yes, because I wanted to last a year and a half, and I just sent Cassie a photo of that. Like, I just spent $17 of my money to make sure that she has a huge bag for the next year and a half so that obviously I'm not bothering hope for pause, and, you know, I don't have to deal with worrying about going back and forth. That's why I asked for a big bag. Not a medium-sized bag, big bag. I confirmed that before I even had Uber. I said, Uber is on the way. I wanna confirm that you have the big bag. Oh no, the medium-sized bag? I said, no, the big bag. Yeah, oh yeah, okay, yep, the big bag. Well, the big bag, that's the one we have. That's the only size you've ever gotten, Laura, so that's what we gave you. No, but I asked for the large bag because we don't wanna go... We don't have the large bag in stock. It's a special order. And we've only ever gotten a two kilogram. We're not talking about previous orders. We're talking about what I wanted this time. Just one moment, Laura. Just one more. Just one moment. Laura, thanks again for holding. Okay, so the four kilogram is the largest bag. It doesn't come in any bigger size. Well, I've been in your guys' clinic and you guys do have bigger bags, like the big size bags, like the ones that are like huge. This is like the medium-sized bag. Laura, the urinary SO small dog, which you got, the largest bag that it comes in is a four kilogram bag. The urinary for large dogs is different, not for small dogs. Four kilo is the biggest bag they have and the biggest bag that they make. We just checked with our supplier company. It doesn't come in any larger bags. Royal Canin does not make a larger bag than four kilos for small dog urinary SO. Yeah, because that's not going to last Zoe a year and a half. That's going to last her probably, I don't even know how long. That just cost me $17 to have that. I could have carried that, you know. Now it's just, I thought there was a big huge bag coming. Well, I'm sorry, that's the largest bag that it comes in. Well, that's not what the conversation was when I had with Ashley last week. Like, I asked specifically. That's not what you had with Ashley? Well, what did Ashley say? I specifically asked her for the largest bag, the biggest bag. That is the largest bag. Okay, all right, thank you. That is the largest bag, Laura, of the one that you've been getting for a Papillon. It's urinary SO small dog. That is the largest bag it comes in. Okay. We can't give you something that they don't make. Okay, thank you. Okay, you're welcome.
Transcript Analysis: Contradictions and Misinformation
I have carefully reviewed the transcript of my phone call with Marni at Scottsdale Veterinary Hospital, and the inconsistencies in her story are clear.
Shifting Explanations: When I first called to resolve the issue of receiving a medium bag instead of the large one I ordered, Marni initially claimed ignorance, stating, "I don't know about that. That was put away by someone else".
Contradictory Inventory Claims: After I explained my reasoning for the large bag, Marni insisted, "That's the only size you've ever gotten, Laura, so that's what we gave you". However, she immediately pivoted and contradicted herself by stating, "We don't have the large bag in stock. It's a special order".
Conflicting Information Regarding the Manufacturer: Marni repeatedly asserted that the 4kg bag was the largest size available, claiming, "We just checked with our supplier company. It doesn't come in any larger bags". This definitive statement directly clashes with her earlier admission that the larger size is simply a "special order".
These contradictions reveal a clear pattern of shifting justifications rather than a consistent or factual explanation regarding the clinic's inventory or supply chain.
The Bigger Picture
As I sit here and analyze all of this, the complaints, the lies, the manipulation, the false allegations, and the threats, the pieces of the puzzle are finally locking into place. I am no longer just seeing isolated incidents; I am seeing the calculated nature of how this was handled and the true objective behind these actions and those actions of others as well involved or that have involved themselves or inserted themselves.
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